Maintenance
Over the last 10 years the way Network Rail manage and deliver maintenance on the UK railway has changed significantly. Since in sourcing maintenance in 2004 we have brought together 1,200+ maintenance staff across Britain. This achievement has contributed significantly to the overall improvement in the performance of Network Rail where we have:
- 1 million more trains per year and almost 50% more passengers
- train punctuality up to 91%with 500m more customers arriving on time
- 84% passenger satisfaction rating
- reduced the cost of operating and maintaining its network from £6.47 to £3.62 per train
- reduced average possession times from 54 hours to 8 hours whilst improving quality and safety.
Maintenance
These record levels of performance have raised the expectations of our passengers, stakeholders and the UK government, who expect further improvements in terms of the safety of our workforce, passengers experience and train punctuality. To meet these demands we have committed to developing the range of skills in our workforce to help improve many aspects of our customer service.
There are many ongoing programmes within maintenance services to contribute to achieving the above, these include:
- the use of technology & innovation
- intelligent Infrastructure
- plain Line pattern recognition
- ORBIS
- asset management
- risk based maintenance and policies
- training and apprentice schemes.
Maintenance
We have experience in delivering change within a unionised environment, whilst at the same time improving the levels of safety, reliability and performance.
We can tailor our support to meet your needs, including provision of:
- auditing and benchmarking of your maintenance organisation
- development of standard maintenance and works delivery
- review of maintenance regimes and identification of opportunities for the risk based maintenance
- identification of opportunities for the use of technology and automation
- development of bespoke training plans for the maintenance workforce
- advice on improving productivity through works planning/possession management.